Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
Key responsibilities:
- Clients query processing via the helpdesk
- Analysis of clients requirements
- Maintaining technical infrastructure and monitoring problems
- Negotiations over the phone, messengers, e-mail as well as face to face
- Communicating client’s requirements to the development team
- Delivery of the full-featured product to the client
- Project planning supervision
- Client satisfaction analysis
Requirements:
- Previous experience as a technical account manager or technical support specialist in an IT company
- Good understanding of API communication, reading log files
- Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
- Solid computer, analytical, organizational skills
- Proficient command of English and Russian close to a native level
- Ability to work both independently and in a team
- Planning and management skills
- Willingness to grow professionally
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.
SOFTSWISS in numbers:
- 2009 – foundation year
- 2000+ total employees worldwide
- 5 offices, countries: Poland, Georgia and Malta
- No1 provider in Crypto iGaming
- 7 proprietary products
- 800+ brands using our software
- 11B+ € bets processed per month
- 6M+ active players monthly