Overview:
SOFTSWISS continues to expand the team and is looking for a Customer Care Specialist. We need a true, accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.
Key responsibilities:
- Responding to customer queries in a timely and accurate way via emails or chats;
- Identifying customer needs and assisting customers with their queries;
- Escalate technical issues;
- Follow communication procedures, guidelines, and Company policies;
- Knowledge of the admin area, the ability to use all the provided tools (training);
- Hybrid working in Sofia, Bulgaria;
- Working on shift schedule 2/2 (shift 12 hours, alternation of day and night shifts);
Requirements:
- Fluency in English (B2+);
- Computer literacy;
- The ability to multitask and work under pressure;
- Self-organization;
- Responsible attitude
- Positive, can-do attitude, “solution-finder”;
- Naturally helpful and service-minded;
- Soft skills to be able to deal with challenges professionally;
Nice to have:
- Experience in Customer Service will be a plus