Overview:
SOFTSWISS continues to expand the team and is looking for L1 Technical Support Specialist. We need a true, experienced professional who shares our culture and values
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
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Purpose of the Role:
You will provide first-level technical support by managing customer requests and maintaining the project infrastructure. You will collaborate with related departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform.
Key responsibilities:
- Processing customer requests in Jira service desk system
- Maintaining the project infrastructure
- Working with code and project configuration files in GitLab
- Interaction with related departments
Required Experience:
- Higher or incomplete higher education, preference for graduates of technical universities
- Intermediate English level
- Intermediate Russian level
Nice to have:
- Experience with service desk systems
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.
