Overview:
SOFTSWISS continues to expand the team and is looking for a PSP Support Agent. We need a true, experienced, and accomplished professional who shares our culture and values.
Key responsibilities:
- Processing requests from customers and payment systems in the Jira Help Desk system, as well as by mail
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2C…)
- Working on a shift schedule 2/2 (shift 12 hours, there are also night shifts (2-4 per month))
Requirements:
- Higher or incomplete higher education, preference for graduates of technical universities
- English and Russian, not lower than Upper Intermediate
- Experience with payment systems preferred
- Experience in support with helpdesk systems is desirable
- Experience in technical support (1st or 2nd line) will be a plus
- Knowledge of the basics of WEB architecture will be a plus